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Privacy Policy

Last updated: 13th October, 2025

  1. Introduction

    This Privacy Policy explains how "Flamingo Digital Private Limited" (operating under the brand name Lyxel & Flamingo) (“we,” “us,” “our”) collect, use, disclose, and protect your personal data when you visit our website or use our Service.

    We recommend that you also read Paddle’s Privacy Policy, since Paddle acts as Merchant of Record and processes payment-related data.

  2. Information We Collect

    We may collect the following categories of personal data:

    • Contact information: name, email, phone number
    • Account information: login credentials, payment identifiers (via Paddle)
    • Usage data: how you interact with our site and Service, pages visited, actions taken
    • Device & technical data: IP address, browser type, operating system, cookies, device identifiers
    • Support & communications: emails, chat transcripts, feedback

  3. How We Use Your Data

    We use your personal data for:

    • Providing and maintaining the Service
    • Billing, payment, and subscription management (through Paddle)
    • Customer support and communication
    • Analytics, improvements, feature development, monitoring usage
    • Marketing and promotions (with your consent, where required)
    • Compliance with laws, audits, legal claims, and safety

  4. Legal Basis for Processing (where applicable)

    • Performance of contract: to deliver the Service you have requested
    • Legitimate interests: for analytics, fraud detection, improving the Service
    • Consent: for marketing communications, cookies, etc.
    • Legal compliance: when required by law

  5. Cookies & Tracking Technologies

    We use cookies and similar technologies to collect technical and usage information.

    You may be asked for consent before certain cookies are set (e.g. analytics, tracking).

    We use cookies to:

    • Remember user preferences & sessions
    • Analyze site usage and performance
    • Provide advertising or remarketing

  6. Sharing & Disclosure of Your Data

    We may share your data with:

    • Paddle — for payment processing, billing, refunds, and compliance
    • Service providers / third parties — hosting, analytics, email services, support tools
    • Legal or regulatory authorities — when required by law or court order
    • Business transfers — in connection with a merger, acquisition, or asset sale

  7. International Data Transfer

    Your personal data may be transferred to, stored, or processed in countries outside your jurisdiction. We will ensure appropriate safeguards (e.g. standard contractual clauses) to protect your data in cross-border transfers.

  8. Data Retention

    We retain your personal data only as long as necessary to:

    • Fulfill the purposes for which it was collected
    • Comply with legal, tax, or accounting obligations
    • Resolve disputes or enforce agreements

    After this period, we will securely delete, anonymize, or aggregate the data (unless legally required to retain it longer).

  9. Your Rights (where applicable)

    Depending on your jurisdiction, you may have rights such as:

    • Access your personal data
    • Rectify or update inaccurate or incomplete data
    • Request erasure / deletion of data
    • Object to or restrict certain processing
    • Data portability
    • Withdraw consent (for marketing, cookies)
    • Lodge complaints with data protection authorities

    To exercise your rights, please contact us at crux.privacy@lyxelandflamingo.com. You may be required to verify your identity before we honor certain requests.

  10. Security

    We implement reasonable technical and organizational measures to safeguard your data — encryption, access controls, secure storage, network protections, etc. However, no system is perfectly secure. We cannot guarantee absolute security of your data.

  11. Children’s Privacy

    Our Service is not intended for minors under the age of 18 years. We do not knowingly collect personal data from children. If you become aware that a child has provided us with data, contact us and we will delete it.

  12. Changes to this Policy

    We may update this Privacy Policy periodically. We will notify users of material changes by posting a notice or sending communications. Continued use constitutes acceptance.

  13. Contact Information

    If you have questions or complaints about this Privacy Policy or how we handle your data, contact us at:

    • Email: crux.privacy@lyxelandflamingo.com
    • Address: 1st Floor, Unit No 102A, Tower A, Unitech World - Unitech Cyber Park, Village Jharsa, Sector 39, Gurugram, Haryana – 122003, India