Terms & Conditions & Refund Policy

Introduction

Welcome to Crux (operated by Lyxel & Flamingo). These Terms & Conditions (“Terms”) govern your access to and use of our website (crux.lyxelandflamingo.com) and the services (the “Service”) we provide, including software, analytics, and optimization tools. By placing an order or using the Service, you agree to be bound by these Terms and the Privacy Policy.

Our order process is handled through our payment processor (Razorpay). Razorpay securely processes your payment details on our behalf.

Definitions

• You / Customer / Buyer: The person or entity using or purchasing the Service.
• Service / Product: The software, analytics platform, features, and related functionality provided via Crux.
• Subscription: Periodic access to the Service under a recurring payment plan.
• Order: A purchase of the Service via our payment checkout.
• Activation / Fulfillment: Granting you access to the Service after successful payment.

Access and Use

After completing payment, you will be granted access or license to use the Service as per the plan you selected.

You agree to use the Service in compliance with all applicable laws, regulations, and these Terms.

You may not: reverse engineer, decompile, or attempt to extract the source code; misuse the service; abuse usage limits; infringe intellectual property rights; or use for unlawful or prohibited content.

Account, Credentials, and Security

You are responsible for maintaining the confidentiality of your account credentials (username, password).

You agree to notify us immediately of any unauthorized use or breach of security.

We reserve the right to suspend or terminate your account if we suspect misuse or violation of these Terms.

Pricing, Payment, and Taxes

The pricing plans are displayed at the checkout and within the dashboard/“Plans & Billing” section.

All payments are processed via Razorpay. You may be responsible for applicable taxes (VAT, GST, etc.).

If there is an error or dispute in billing, contact us and we will assist as needed.

Subscription, Renewal, and Cancellation

Unless otherwise stated, subscriptions renew automatically at the end of each billing period.

You may cancel the renewal via the dashboard at any time.

Cancelling a subscription will stop future renewals; you will retain access until the end of the paid period unless a refund is approved under the policy below.

If we change pricing for new or renewed subscriptions, we will inform you in advance; you may reject renewal by canceling before the change takes effect.

Refunds and Right to Cancel

Refunds are handled by us and processed through Razorpay.

Refund window: Refunds are eligible only within 7 days of the most recent payment.

Usage cap: Refunds are only considered if usage remains below 25% of the plan quota at the time of cancellation.

Proration: Approved refunds are prorated based on the remaining days in the current billing period.

Refunds may be refused in cases of fraud, abuse, or other manipulations.

Refunds will be made via the same payment method used in the original transaction, without fees to you.

Termination or Suspension

We may suspend or terminate access to the Service if you materially breach these Terms and fail to cure such breach within a reasonable period.

On termination, access to the Service will cease; however, any accrued but unpaid fees remain due.

Some provisions (e.g. intellectual property, liability, confidentiality) will survive termination.

Disclaimers, Limitation of Liability, Indemnity

To the maximum extent permitted by law, we provide the Service “as is” and disclaim all warranties, express or implied, including fitness for a particular purpose.

We will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service.

You agree to indemnify, defend, and hold us harmless from any claims arising from your violation of these Terms or your use of the Service.

Intellectual Property

All rights, title, and interest in the Service (software, content, designs, etc.) remain with us or our licensors.

You receive a non-exclusive, non-transferable license to use the Service as per your subscription.

You may not copy, distribute, sublicense, or create derivative works from the Service.

Changes to Terms

We reserve the right to modify or update these Terms at any time. We will notify users of significant changes, and new versions will be effective upon posting. Continued use after changes constitutes acceptance.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Any dispute shall be resolved in the courts of Gurugram, Haryana, India unless otherwise required by applicable consumer protection law.

Contact & Support

For questions regarding these Terms, billing, or technical support, you may email us at [email protected].